The Songoroo service is set in a way, that short-term Internet outages should not negatively affect the quality of our service. However, in the event of Internet outage or an overloaded network for a few minutes, the playlist in the Songoroo mobile app may not match with music currently playing in the respective location. If you use a web-stream solution, it is even possible that music will not play at all as offline mode is not possible while using our web-stream solution.
In case this mismatch occurs, it is necessary that:
If the above mentioned isn’t the cause of the problem, try to unplug and plug back the streamer into the electric socket. After a few minutes, the device shall automatically re-boot while the cause of the malfunction should be solved. If that hasn’t helped either, please contact our technical support at firstname.lastname@example.org or call +421 915 884 382.